1. Information we collect
Depending on how you use the site, we may collect:
- account and contact details, such as your name, email address, telephone number, login information, and communication preferences;
- order and fulfillment details, including products ordered, order notes, shipping and billing addresses, tracking events, and support or return history;
- age, identity, and eligibility information when verification is required, including an optional ID image if you choose to add one to a pending new-customer application;
- limited manual-payment reconciliation information, such as the selected payment method, order amount, payment status, and references you provide; and
- device, log, cookie, analytics, and interaction data, such as IP address, browser type, pages viewed, referring page, session activity, and site-performance events.
2. How we use information
We use information to operate accounts and carts; review eligibility; receive, verify, and fulfill orders; provide tracking, support, returns, and store credit; secure the service; prevent abuse; remember preferences; measure storefront performance; comply with legal obligations; and send transactional messages. We send marketing communications according to the preferences and consent recorded for the recipient, and each marketing email should provide an unsubscribe method.
3. When information is shared
We may provide the minimum information reasonably needed to vendors that support hosting, authentication, communications, analytics, order operations, and shipping. We may also disclose information when required by law, to protect rights and safety, to investigate abuse, or as part of a business transaction subject to appropriate safeguards. Optional applicant ID images are normalized to remove metadata and encrypted before the resulting ciphertext is sent to our managed file store. No readable ID image or decryption key is stored there; only an authorized administrator can request a logged, temporary preview through our application. Please do not send identity documents by email.
4. Cookies and local storage
The storefront uses cookies and similar browser storage for sign-in, security, cart continuity, preferences, analytics, and service performance. Blocking required storage may prevent account, checkout, or cart features from working. Your browser provides controls for deleting or limiting cookies.
5. Retention and security
We keep information for as long as reasonably needed for the purposes described above, including order records, fraud prevention, dispute handling, legal obligations, and legitimate operational needs. Retention periods vary by record type. For optional applicant ID images, the per-document decryption key is protected in our database and erased when the application is decided or you withdraw the image while it is pending. Preview access also ends after 30 days; the following scheduled daily cleanup erases expired keys. The managed file store does not currently offer physical object deletion, so encrypted ciphertext or backups may persist after key erasure, but the application can no longer decrypt the image. No ID image is required to apply. No internet service can guarantee absolute security.
6. Your choices
You may update certain account details and communication preferences in your account. You may unsubscribe from marketing without affecting necessary order or security messages. Depending on where you live, you may also have legal rights to request access, correction, or deletion of certain personal information. We may need to verify a request and may retain information where an exception or legal obligation applies.
7. Adults only
This storefront is not directed to anyone under 21, and we do not knowingly accept orders from anyone under 21. If you believe an ineligible person has provided information, contact us so we can review it.
8. Contact and updates
To ask a privacy question or submit a privacy request, email matthew@illesthaze.com. We may update this policy when our practices or services change; the last-updated date identifies the current version.