1. Agreement and eligibility
By accessing this site or placing an order, you agree to these terms and the policies linked here. The storefront is intended only for adults age 21 or older. You are responsible for confirming that your purchase, possession, and use are lawful where you live and where an order will be delivered. Do not use the site or place an order if doing so is prohibited.
2. Product information
We work to present product names, descriptions, photographs, availability, and prices accurately. Natural and small-batch products can vary in appearance and other characteristics. Website information is provided for general product education and is not medical advice. Products are not offered to diagnose, treat, cure, or prevent disease.
3. Orders, pricing, and availability
An order submission is a request to purchase, not our acceptance of the order. Inventory is limited and an item may become unavailable before payment is confirmed. We may contact you to correct an obvious price, inventory, address, eligibility, or product-information error, or to cancel an order we cannot lawfully or safely fulfill. If an order is cancelled after funds are confirmed, we will contact you with the available resolution.
4. Manual payment confirmation
Checkout does not automatically charge a card or settle payment. Current orders use the payment methods and recipient details shown on our Payment Instructions page. After checkout, you must separately send the exact amount and include the requested order information. An order remains pending until we manually locate, verify, and mark the payment received. Transfers sent to an incorrect recipient, address, network, or without a required memo may be delayed or unrecoverable, so review the instructions before sending funds.
5. Shipping and returns
Fulfillment timing, address responsibilities, carrier events, and the return process are described in our Shipping & Returns Policy. Return requests are reviewed manually. When a return is approved for value reimbursement, the current storefront issues store credit after the required review; it does not promise an automatic refund to the original manual payment method.
6. Acceptable use
You may not interfere with the site, attempt unauthorized access, misuse another person’s account, submit false information, scrape protected areas, evade age or access controls, or use the service for unlawful activity. We may restrict or end access when reasonably necessary to protect customers, the business, or the service.
7. Content and intellectual property
The site design, brand assets, written content, and original media belong to ILLEST HAZE or their respective licensors. You may use the site for personal shopping and account management, but you may not reproduce or commercially exploit protected content without permission.
8. Service availability and responsibility
The site may occasionally be unavailable or contain an error. To the extent permitted by applicable law, the service is provided without a guarantee of uninterrupted availability. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. You are responsible for protecting your account credentials and notifying us promptly about suspected unauthorized use.
9. Changes and contact
We may update these terms as the storefront or operating practices change. The date above identifies the current version. Questions about these terms may be sent to matthew@illesthaze.com.